Frequently Asked Questions

Getting
Started

Where are you located?

We are an online store with no physical locations at this time. But occasionally, you will see us as sponsors at beauty events.

Are your products original?

All products from the U.S. or the U.K. are either hand-selected and purchased by our founder or purchased from premium retailers and wholesalers such as Sephora and Ulta on your behalf. Though we rarely have issues, in moments of doubt kindly inquire about receipts or proof of purchase: we have never and will never sell counterfeit products.

I don't like what's in store. How can I get what I want?

Fill in the pre-order/pricing form under “services” at the top and submit it! You can also reach us via WhatsApp (+12405433089), email info@asminibeauty.com, or IG DMs. We’d love it if you are specific and detailed about the items you’d like. Once you submit your form, you’ll hear from us within 24-48 hours.

Can I order and pay later/upon arrival/send a partial deposit?

No. We bear a lot shipping costs and other fees to get products across oceans. We also incur a lot of costs running the company: Thus, we cannot extend credit. We only start processing your order after full payment is made for both stock purchases and pre-orders. Reach out to us if you are hesitating and we will see how we can help!

I'd like to stock my products in your store, how do I do that?

We are always seeking partners that would like to sell their products on our beauty platform. If you have an original line or brand you’d like us to sell on our page, kindly contact us at info@asminibeauty.com. Our partnerships are either based on wholesale or on a commission basis.

How do I get in touch with you?
  • Email: info@asminibeauty.com
  • Instagram: asminibeautydotcom
  • WhatsApp: +1-240-543-3089

Shipping

Deliveries
  • Stock (from our website/IG/WhatsApp) can be delivered from the next business day up to 7 business days from the day you order and pay for your items. Please ensure to provide the full delivery address and location when checking out to avoid delays and delivery errors. Please ensure to include any extra or specific instructions in the notes box provided BEFORE submitting your order. We do not offer refunds for returned deliveries. Returned deliveries will incur a new delivery fee in order to be dispatched again. A late change in address AFTER submitting an order may also incur additional delivery fees to be paid by the client.
  • Pre-orders take at least 4 weeks from the date of payment to arrive in Kenya. You can pay extra for within-U.S. expedited delivery for now but we are working on improving shipping timelines. Stay tuned! If you need things urgently, we recommend buying from our stock.
Pick-Ups

We currently have one pick up location in Nairobi and one in Mombasa.

Where do you deliver to?

We deliver all over East Africa. We are working on updating our database to include more locations but to get an idea, we’ve delivered to Athi River, Kisumu, Nanyuki…you name it. Feel free to message us to inquire! If you automatically order online, we’ll message YOU to finalize delivery.

I need my items urgently, can I get them sooner?

Yes. You can pay extra for expedited delivery within the United States or we also recommend purchasing from our stock.

Payment

How do I go about making payment?
We are totally cashless and accept payment only via MPESA or by bank-to-bank transfer.

Exchanges / Refunds / Returns

Exchanges

All purchases are final. Exchanges will ONLY be issued for:
1) Wrong product delivered
2) Broken or non-functioning product. We inspect all our products before they head out and reserve the right to refuse an exchange If we suspect the product has been tampered with.

Returns

All purchases are final. We do not accept any returns at this time.

Refunds

All purchases are final. Refunds will ONLY be issued for:
1) Wrong product delivered
2) Broken or non-functioning product. We inspect all our products before they head out and reserve the right to refuse a return If we suspect the product has been tampered with.

Still need help? Send us a note!

For exchanges, refunds, or issues with your order, please contact us at info@asminibeauty.com. Our dedicated team will respond within 24-48 hours.

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