Frequently Asked Questions

Getting
Started

Where are you located?
We are an online store with no locations at this time. 
Are your products original?
All products (non-local) are hand-selected and purchased by our founder from the USA. All products sourced for our company are certified authentic. We have never and will never sell counterfeit products.
I'd like to stock my products in your store, how do I do that?

To celebrate African beauty and innovation, we are currently seeking partners that would like to sell their products on our beauty platform. If you have an original line or brand you’d like us to sell on our page, please contact us at customercarema254@gmail.com.

I don't like what's in store. How can I get what I want?
It’s easy! Fill in the pre-order form under “services” at the top and submit your form! We’d love it if you are specific and detailed about the items you’d like. Once you submit your form, you’ll hear from us within 24-48 hours. You will have 7 days from when your invoice is issued to finalize payment for your pre-orders.
How do I get in touch with you?

For questions about online ordering and/or pre-orders, please contact us via DM on Instagram @asminibeauty or via Whatsapp at +12405433089. We will get back in touch with you within 24-48 hours.

Shipping

Deliveries

Stock purchases are delivered within 1-7 business days. Please ensure to provide the full delivery address and location when checking out to avoid delays and delivery errors. We do not offer refunds for returned deliveries. Returned deliveries will incur a new delivery fee in order to be dispatched again.

We also offer Free deliveries within Mombasa and Nairobi for purchases over 7k.
Do you deliver only in certain listed cities?

We can get you your goods to wherever you are. Don’t see your location? Contact us via email or whatsapp and we’ll make it happen. We are working on expanding our delivery database.

Pick-Ups
We offer pick-ups in Nairobi and Mombasa. Pick-ups can be made between 3-7 days from date of purchase. Nairobi pick-ups are in Upperhill and Mombasa pick-ups are near Fort Jesus. You will be notified when your order is ready to pick up.
How long will my pre-order take to get here?
Pre-orders can take up to 4 to 5 weeks to arrive in Kenya. Out of stock items can take longer. You will be notified if a product is out of stock.
I need my items urgently, can I get them sooner?
Yes, please contact us directly for expedited deliveries. Expedited deliveries will incur a higher delivery cost.

Payment

Can I pay a deposit?
Kindly note ALL purchases (online and pre-orders) are processed only after full payments are received. We do not accept partial payments or deposits.
Can I just text you to purchase?
Kindly order via our website. We are phasing out purchases and orders via DMs and Whatsapp and will fully transition to the website.
How do I go about making payment?
When purchasing from our online store, you will be prompted to make your payment via MPESA before you submit your order. Add the reference number and complete your purchase by clicking the “place order” button. Your order will be put on hold until payment is confirmed. Once payment is confirmed, you will receive notification that your order is being processed and when your order is complete.

Exchanges / Refunds

Exchanges
All purchases are final. Exchanges will be issued ONLY for:
1) Wrong product delivered
2) Broken or non-functioning product
Refunds
All purchases are final. Refunds will be issued ONLY for:
1) Wrong product delivered
2) Broken or non-functioning product

Still need help? Send us a note!

For exchanges, refunds, or issues with your order, please contact us at customercarema254@gmail.com. Our dedicated team will respond within 24-48 hours.